Thank you for choosing Kokeshi Designs. We wish to help make your online shopping experience a pleasant one. This page outlines our polices. If you have additional questions please contact us.
Please note the following policies and shipping methods when ordering.
United States - USPS Priority mail and Parcel Post
Allow 72 hours to process your order and 2-5 business days for delivery depending on your shipping choice.
Japan - Japan Post
Allow 72 hours to process your order and 1-3 business days for delivery.
International orders (outside the US and Japan) - USPS international air priority and UPS
Allow 72 hours to process your order and 7-14 business business days for delivery. Please contact us at firstname.lastname@example.org if you have any problem ordering from the website. We will be happy to assist you. Note: Kokeshi Designs is not responsible for any other fees, including Import Duty Fees.
If you are not completely satisfied with your Kokeshi dolls we will happily exchange your dolls or refund your money, less shipping and handling charges. Please contact us before returning your item.
We accept Visa, MasterCard, Discover, and American Express through our website using PayPal, a secure payment processor.
We will never share your personal information with any 3rd party.